Delivery time is highlighted on the specific product page.
If you buy multiple products the longest shipping date will apply. You only incur one delivery charge for the largest item in your order.
Working days means Monday-Friday. Saturday, Sunday or public holidays are not included in this period.
The delivery service requires a signature, please be sure to supply an address with someone present to sign between 9:00am and 6:00pm Monday-Friday.
Please note, delivery to offshore destination may take longer to arrive.
We offer 2 shipping options based on the weight and size of your order:
Your tracking number will be provided.
Returns & Exchange Policy
never been easier!
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply let us know within 14 days and return the item to us in its original unused condition within 30 days.
We understand that under certain circumstances you may wish to cancel or exchange an order.
If there is a problem with the goods, please notify us by email or in writing within 7 working days from the day after delivery providing details of the problem, so that we may work with you to arrange a return, replacement, refund, or credit. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
Please Contact Us HERE to request a refund, exchange or credit slip.
Mail your returned item to our online shop address :
Returned items should be unused, unmarked and must be returned in the original manufacturer's packaging with any enclosed documentation. We will issue a full refund on receipt.
Goods will only be accepted for return if you notify us within 7 days of a day of purchase. The returned item must be despatched within 30 days of receipt of the order, unless we have notified you otherwise. We are unable to process your refund until we receive the product back.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Any returned item that fails quality inspection will be returned to you and no refund will be issued.
Once your package has been received at Bathroom Avenue, if you are entitled to a refund, in the interests of fraud prevention, your refund will be credited back to your original method of payment within 28 days of receipt of the return. If you wish to make an exchange, you will need to place a new order using credit slip/voucher (unless you are exchanging a damaged item).
We regret that we are unable to offer a refund or an exchange on products, which have been custom made, personalized or manufactured at the customers request (made to customer order) unless they are faulty.
This return policy does not affect your legal rights (conforming to the Sale of Goods Act 1979) - for example, if goods are faulty or misdescribed.